I’m experiencing an issue affecting membership renewals on this site that I’m not currently able to fix.
People who currently have an ATR Membership, at either tier, who are due for renewal, may find that upon clicking through to pay for their renewal they receive the message “This order cannot be paid for. Please contact us if you need assistance”.
THE SOLUTION:
(1) This error can arise if you are logged into Woocommerce with an account other than the account that the order was generated for. Please check which account you are logged in with and try again.
(2) If that doesn’t work, buy a new membership of whatever tier and duration you wish. As long as you use the same name or email address as your current membership, I’ll be able to tie it together, and your access to membership content will continue uninterrupted. (View memberships in the shop.)
You may continue to receive notifications about your previous membership expiring, but as long as you have purchased a new membership you can ignore them – you will not be cut off from content.
MORE DETAIL:
My hope is that the error is only generated from the “wrong account logged in” issue as described above.
If it’s not that, then I don’t know why this error is occurring. (If anyone is an expert with WooCommerce and thinks they have an idea, please contact me at all.these.roadworks@gmail.com, and hit me up on BDSMLR or Twitter or Reddit if it ends up in my spam filter and I miss it.)
WooCommerce has been increasingly fussy since it made me upgrade to a new payments plugin a month or so ago, and whereas previously it “just worked”, it is now making me go looking for answers on support forums on a regular basis. (And I can never find good answers.)
Anyway, all I can do is ask you to bear with me, and if you’re experiencing this error and the “wrong account” fix doesn’t help, just go buy a new membership.
LAST NOTE:
If you are seeing the “This order cannot be paid for” error for anything OTHER than a membership renewal, or if the “wrong account” fix doesn’t work for you, please contact me immediately at all.these.roadworks@gmail.com .
All These Roadworks
28 January 2023